Large Privacy and Security Software Company Increases Development Velocity and Customer Satisfaction with Saltminer
Client:
A Leading Privacy and Security Software Company
Challenge:
The client was experiencing significant delays in development and was struggling to meet customer SLAs due to stringent Application Security (AppSec) requirements. Communication between AppSec and Development teams was inefficient, with manual processes leading to errors, delays, and an overwhelming backlog of vulnerabilities. The use of multiple scanning technologies exacerbated the issue, producing duplicate vulnerabilities without a clear method for de-duplication. This situation resulted in customer dissatisfaction, staffing inadequacies, and a chaotic work environment, with the AppSec team overwhelmed by manual tasks at a ratio of 1:120 developers.
Impact:
The manual processes and lack of automation led to missed SLAs, negatively impacting the client’s competitive advantage. The AppSec team, already stretched thin, struggled with workload management, leading to inefficiencies and the risk of overlooking complex threats. The disorganized workflow created frustration among developers, who were often uncertain if vulnerabilities had already been remediated, leading to unnecessary rework and wasted time.
Solution:
Saltworks Security partnered with the client to implement a comprehensive solution that streamlined their vulnerability management process. By integrating multiple scanning tools into a single platform, Saltworks Security enabled the client to visualize and prioritize vulnerabilities through custom dashboards. Automation was introduced to the ticketing process, with Jira ticket generation based on corporate security policies, significantly reducing delays for development teams. The new system allowed developers to access a self-service, centralized portal for all vulnerabilities, regardless of the source, reducing the dependency on the overburdened AppSec team.
Results:
- Reduction in Manual Effort: Automated ticket generation and de-duplication of vulnerabilities led to a significant reduction in manual tasks.
- Improved Efficiency: Development teams experienced a marked decrease in the time between detection and resolution, allowing them to focus on critical tasks.
- Enhanced Compliance Reporting: Custom dashboards provided executive-level insights and supported SOX and ISO compliance reporting.
- Streamlined Communication: The centralized portal enabled clear and efficient communication between AppSec and Development, reducing rework and wasted time.
- Customer Satisfaction: By meeting SLAs and improving the overall efficiency of their processes, the client was able to regain their competitive edge.
Conclusion:
Saltworks Security’s tailored solution transformed the client’s vulnerability management process, reducing manual effort, streamlining communication, and ensuring timely remediation of vulnerabilities. This partnership not only enhanced the client’s operational efficiency but also bolstered their ability to meet customer expectations and compliance requirements.